SpareTyre

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SpareTyre

Author: Erica

We had relatives around one Saturday When they arrived they told me: 'You'd better have a look at your right front tyre, it is flat'. Unfortunately they were right. There was a hole in the tyre on the side probably hit the pavement when turning into the parking space.

So my SO and I decided to have a look today to change the tyre to the spare so that I could drive the car to the garage and have it replaced Monday morning. SO graciously offered to do this for me.
This morning around 11 we decided it was time. Out comes the handbook
We read it. We open the bonnet. We open the part under which the spare tyre is located according to the handbook. We try to locate the keythingy to lower said spare from it's hiding place under car. Keythingy cannot be located. It starts to dawn that we may have a slight problem.
SO crawls under car and states the facts;
'You don't have a spare tyre'.
'Pardon?'
'You don't have a spare tyre'

Of course repeating this fact does not make it believable Therefore I also have a look and of course he is right. Where the spare tyre should be there is well the bottom plate of the car. He's right, I don't have a spare tyre. Slightly baffled we go back inside, I thought those things were compulsory. What to do next?

I call the Opel Assistance service as it is a, Opel lease car and under warranty. Within an hour I have the AA service people showing up. He explains that most lease companies see the not having of a spare tyre as a way to save money. Note to self: it is not longer compulsory to have a spare.
He tries to locate a tyre within the region for me, but of course it being Sunday no such luck. Does not help that the size of my wheels is somewhat different to most according to the AA guy. He checks his depot which is close by and comes back with a no I don't have a spare tyre for you.

Then what? I have a car, it has a flat tyre, I cannot drive the car to the garage as I have no spare tyre and the AA cannot help me. I think I may have a teeny weeny problem here.
As it turns out the problem is minor. As it is a lease car they call a towing company. They will tow me to their garage in The Hague. I will receive a loan car. They will then replace the tyre for me (under warranty) I think have to drive the loan car back to The Hague and pick up my car. Given that the job at hand is a 15 minute job provided you have the correct tyre I should have my car back on Monday evening.
Never mind that The Hague is not en route to work. But at least I don't have to take a day off for this. So I say yes we'll do that. Call my Logistics Manager and notify him of what has happened. Will tell him all about it on Monday.

So about 20 minutes later the tow truck arrives. A small crowd gathers in the street. I walk over to the car and the neighbours ask me what is wrong. I tell them;'Believe it or not, this is all because of a flat tyre' My neighbour tells me I should have my SO change the tyre for me (poor guy he had tried to). So again I state the above story.
Another neighbour says 'but it is underneath'. I say ''It isn't we've checked' . Said neighbour dives under car and states 'You don't have a spare tyre' I knew that!

So off we go in the tow truck Towman tells me I am the second that day, which strangely enough helps to ease the embarrassment. So in the office the lady asks me what it wrong with my car (as this seems to impact on the loan time) So I tell her 'I have a flat tyre and no spare'. She says 'You don't have a spare tyre?' and grins. Well yes.

So after that I go home with my loan car a VW Golf 1.6 Nice car, but I like mine better.
On the Monday I call both the towing company and the garage. My car does not get towed there until about midday and they will not look at the car until all cars that were booked in have been finished. Right. So at around 16.30 I receive a phone call. 'We know the problem, a flat tyre', 'Really' I say. 'Yes but it is a bit of an odd size and I have to order it in'thoughts that should not be put into words 'But, but you are an Opel dealer, Don't you have that size in the garage' The answer to that is no.
Oh well at about 16.00 on Tuesday I receive a phone call My car is ready can I come and pick it up that afternoon before 17.30 I tell they guy politely I am about 100km away heading for a major traffic jam So no I can't I will pick it up on Wednesday.

The next morning my SO and I head off to the towing company Where I drop off the loan car. SO dries me to the Opel garage as the towing company does not see that as part of the service Nor does the garage and there is about 6km in between (You mean I have to walk?, Clearly yes). SO to the rescue he takes me to the garage and then drives to his place of work. I pick up my car and have to pay 150 Euro's So much for warranty. I do get the money back from work but still not really happy Then I drive to work in my own car About 2 hours late I arrive at work.
And you know what? I still won't have a spare tyre.



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This page last edited on venerd́ 28 settembre 2007
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